Returns

Simple, Clear & Fair Returns

At CEOUL, we carefully inspect and securely pack every order before dispatch. If something isn’t right with your order, our customer support team is here to help.

Due to the hygienic and personal-use nature of skincare, cosmetics and beauty products, certain conditions apply to returns.

When Can I Request a Return?

You may contact us to request a return if:

You received the wrong product.
Your product arrived damaged, defective or leaking.
An unopened and unused product otherwise qualifies for return under our policy or applicable consumer protection requirements.

All return requests are subject to review and approval by CEOUL.

Return Conditions

Where applicable, products being returned should be:

Unused and unopened
In their original packaging
With the original seal intact
In a condition suitable for resale
Accompanied by the relevant order details or proof of purchase

For hygiene and safety reasons, we generally cannot accept products that have been opened, used, tested or had their original seal removed.

Received a Damaged or Incorrect Product?

Please contact the CEOUL Customer Support Team as soon as possible after receiving your order.

To help us review the issue quickly, please provide:

Your Order Number • Clear Product Photos • Packaging Photos • A Video if Required

Please keep the product and its original packaging until your request has been reviewed.

If your claim is approved, we will advise you regarding the appropriate replacement, exchange or refund.

Change of Mind

Please choose your skincare and beauty products carefully before completing your order.

Due to hygiene considerations, returns based solely on change of mind, personal preference, fragrance, texture or product suitability may not be accepted.

If you’re unsure which product to choose, our team can provide general skincare and product guidance before you order.

Skin Sensitivity & Reactions

Skincare results can vary from person to person.

A product that does not suit an individual’s skin or causes sensitivity does not necessarily indicate that the product is defective.

We recommend reviewing the ingredients and performing a patch test before introducing a new product, particularly if you have sensitive or reactive skin.