Privacy Policy

Last Updated: September 2026

At CEOUL, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how CEOUL collects, uses, stores and protects your information when you visit our website, create an account, place an order, contact us or otherwise use our services.

CEOUL is part of RM Global, a Dubai-based importer, exporter, trader and distributor of Korean and international skincare and cosmetic brands across the GCC and Africa.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order and purchase information
  • Account information, if you create an account
  • Communications you send to our customer support team
  • Device, browser and website usage information
  • IP address and similar technical information
  • Marketing preferences, where applicable

When payments are processed through third-party payment providers, payment information may be collected and processed directly by those providers. CEOUL does not necessarily receive or store your complete card details.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments, refunds and returns
  • Communicate with you regarding your orders
  • Create and manage your customer account
  • Respond to questions and customer-service requests
  • Improve our website, products and customer experience
  • Detect or prevent fraudulent or unauthorized transactions
  • Maintain appropriate business and transaction records
  • Send promotional communications where you have consented or where otherwise permitted by applicable law
  • Comply with applicable legal and regulatory requirements

3. Payments

Payments made through CEOUL may be processed by secure third-party payment service providers.

These providers may collect and process certain payment and personal information according to their own privacy policies and security practices.

We encourage customers to review the privacy policies of the relevant payment provider when making an online payment.

4. Delivery & Service Providers

To fulfil your order, we may share necessary information with trusted third parties involved in providing our services, including delivery companies, payment processors, website and hosting providers, IT service providers and other operational partners.

We only share information that is reasonably necessary for the relevant service or where otherwise permitted or required by law.

5. Cookies & Website Technologies

CEOUL may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage and improve the shopping experience.

Some cookies may also be used for analytics or marketing purposes, depending on the services enabled on our website.

You may be able to manage or disable certain cookies through your browser or available cookie settings. Disabling some cookies may affect certain website features.

6. Marketing Communications

With your consent, or where otherwise permitted, we may contact you regarding new products, special offers, promotions and other CEOUL updates.

You can request to stop receiving promotional communications at any time by using an available unsubscribe option or contacting us.

Transactional communications relating to your orders or account may still be sent where necessary.

7. How We Protect Your Information

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no online platform, electronic transmission or storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes and complying with applicable legal, tax and accounting obligations.

9. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to request access to, correction of or deletion of certain personal information.

You may also be able to withdraw consent for certain processing or request that we stop using your information for direct marketing.

Requests can be submitted to CEOUL through our official contact channels. We may need to verify your identity before completing certain requests.

10. Third-Party Websites

Our website may contain links to websites, social-media platforms or services operated by third parties.

CEOUL is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children’s Privacy

CEOUL’s online shopping services are not intended to knowingly collect personal information directly from children without appropriate authorization where required by applicable law.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website practices, technologies or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how CEOUL handles your personal information, please contact us through the official contact details provided on our website.

CEOUL – Beauty & Skincare
Oman

Part of RM Global, Dubai, UAE

CEOUL
Your Privacy. Your Trust. Our Responsibility.