Delivery Information

At CEOUL, we understand that receiving your skincare order quickly, safely and conveniently is an important part of your shopping experience.

We carefully prepare and pack every order and provide delivery across the Sultanate of Oman.

Delivery Across Oman

CEOUL delivers to customers throughout Oman, subject to courier service availability in your location.

Whether you are ordering your everyday skincare essentials or discovering something new, our goal is to make your shopping experience simple from checkout to doorstep.

Order Processing

Once your order has been successfully placed and confirmed, our team will begin preparing it for dispatch.

Every order is carefully checked and securely packed before being handed over for delivery.

Orders placed during weekends, public holidays, promotional campaigns or periods of high demand may require additional processing time.

Estimated Delivery Time

Delivery times depend on your location within Oman, order processing and courier availability.

Estimated delivery times provided during checkout or by our customer support team are intended as guidance and may occasionally be affected by circumstances outside our reasonable control.

We always aim to have your order delivered as quickly and efficiently as possible.

Delivery Charges

Applicable delivery charges may vary depending on the delivery location, order value, promotional offer or available delivery service.

The relevant delivery charge will be displayed at checkout or communicated before your order is confirmed, where applicable.

From time to time, CEOUL may also offer free-delivery promotions subject to specific terms or minimum order values.

Delivery Address & Contact Information

Please ensure that your delivery details are complete and accurate when placing an order.

We recommend checking your:

Full Name • Mobile Number • Area • Wilayat • Governorate • Complete Delivery Address

Incorrect or incomplete information may result in delivery delays.

If you notice an error in your delivery details after placing an order, please contact CEOUL as soon as possible.

Receiving Your Order

We recommend checking the condition of your parcel when you receive it.

If the outer packaging appears significantly damaged or you discover that an item is damaged, leaking, defective or incorrect, please keep the original packaging and contact our customer support team as soon as possible.

We may request your order information along with clear photographs or videos to help us assess the issue.

Please refer to our Returns & Refund Policy for further information.

Delivery Delays

While we make every reasonable effort to ensure timely delivery, occasional delays may occur due to:

  • Courier or logistics delays
  • Remote delivery locations
  • Public holidays
  • Severe weather conditions
  • High order volumes or promotional periods
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If there is a significant issue with your order, our team will make reasonable efforts to assist you.

Failed Delivery Attempts

Please ensure that the provided mobile number is active and that someone is available to receive the order.

If a delivery cannot be completed because the customer is unavailable, cannot be contacted or has provided incorrect delivery information, additional delivery charges may apply if the order needs to be dispatched again.

Order Changes & Cancellations

If you need to change your delivery address or cancel an order, please contact CEOUL as soon as possible.

Once an order has been packed, dispatched or handed over to the delivery partner, we may not be able to modify the delivery information or cancel the shipment.

Carefully Packed. Delivered With Care.

At CEOUL, every order represents the trust you place in us.

From carefully selecting authentic skincare to securely preparing your parcel, we aim to ensure that your products reach you in excellent condition.

For questions regarding an order or delivery, please contact the CEOUL Customer Support Team through the official contact details available on our website.

CEOUL – Beauty & Skincare
Sultanate of Oman

Part of RM Global, Dubai, UAE

CEOUL
Authentic Skincare. Carefully Packed. Delivered Across Oman.